Financial
Member Community
Team
Core
As of 8.31.2026
orsa credit union
2026 Executive Scorecard
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Net Worth Ratio
Financial
9.66%
Net worth ratio for August 2026.
Assets
Financial
$1.49b
Assets as of August 2026.
Return On Assets
Financial
-0.375%
12-Month Rolling ROA as of August 2026.
Non-Interest Income
Financial
$1.47m
Non-interest income as of August 2026.
Net Income
Financial
$521,777
Net income YTD as of August 2026.
OpEx/Assets
Financial
4.80%
Annualized Operating Expenses / Average Assets as of August 2026.
Efficiency Ratio
Financial
93.50%
Efficiency Ratio (Annualized Operating Expense / Annualized Gross Income) as of August 2026.
Assets/FTE
Financial
$4.5m
Assets/FTE as of August 2026.
Bold Dreams
Member Community
57%
of members surveyed report bold dreams for their future (as of the most recent survey results).
Promises Kept
Member Community
75%
of members who report that they believe orsa will follow through on its commitments and promises (as of the most recent survey results).
Youth Education
Member Community
6%
of parent members surveyed reporting confidence due to orsa (from Spring survey season-May 2026).
Member Needs
Member Community
75%
of members who report the suite of financial services meet their needs (as of the most recent survey results).
Financial Well-Being
Member Community
43%
of members who report use of multiple orsa tools as a reason for enhanced financial well-being (as of the most recent survey results).
Advocates
Member Community
60%
of members who report that they tell others and recommend orsa credit union (as of the most recent survey results).
Clear Language
Member Community
87%
of members who report that orsa language is easy to understand (as of the most recent survey results).
Dark Moments
Member Community
Baseline in development
Financial Tools
Team
4.35
Average number of products (shares, loans, debit cards, Lumin enrollment) per member as of August 2026.
Homeowners
Team
5.98%
of members have an orsa mortgage as of August 2026.
Northern Michigan
Team
6.68%
of members in northern Michigan zip codes have an orsa mortgage as of August 2026.
Members Over 30
Team
5.62%
of members over 30 have an orsa mortgage as of August 2026.
Greenlight
Team
15.34%
of members age 6-17 subscribed as of August 2026.
Detroit
Team
2.66%
of members in Detroit zip codes have an orsa mortgage as of August 2026.
Women Of Color
Team
6.27%
of members who are women of color in Detroit zip codes have an orsa mortgage as of August 2026.
Brand Awareness
Core
12.2%
Recognition rate for orsa credit union among aided respondents as of Q2 2026. *Note that this is only run 3x a year. We should have the last update for the year by end-of-month October 2026.
Business Members
Core
2.85%
YTD as of August 2026.
Membership Growth
Core
0.97%
YTD as of August 2026 (excluding Indirect).
Checking Penetration
Core
61.34%
of orsa members have a checking share as of August 2026.
Direct Deposit
Core
29.10%
of members with direct deposit as of August 2026. *Note that orsa's definition of direct deposit changed in August 2026.
Savings Balances
Core
24.09%
of members exceed the $6,240 average savings benchmark as of August 2026.
Engagement Score
Core
26.86
average score for an orsa member as of August 2026.
Digital Banking
Core
62.87%
of members 13+ are active digital banking users as of August 2026.
Financial Health
Core
47.92%
of members are utilizing multiple financial tools (tools include CloseEnuff, Lumin, SavvyMoney, and Debbie) as of August 2026.
Member Service
Core
37
Net Promoter Score (NPS) YTD as of the most recent survey results.
Members/FTE
Core
257 Mbrs/FTE
Members/FTE as of August 2026.
Net Worth Ratio
x
Financial
9.66%
Net worth ratio for August 2026.
Assets
x
Financial
$1.49b
Assets as of August 2026.
Return On Assets
x
Financial
-0.375%
12-Month Rolling ROA as of August 2026.
Non-Interest Income
x
Financial
$1.47m
Non-interest income as of August 2026.
Net Income
x
Financial
$521,777
Net income YTD as of August 2026.
OpEx/Assets
x
Financial
4.80%
Annualized Operating Expenses / Average Assets as of August 2026.
Assets/FTE
x
Financial
$4.5m
Assets/FTE as of August 2026.
Efficiency Ratio
x
Financial
93.50%
Efficiency Ratio (Annualized Operating Expense / Annualized Gross Income) as of August 2026.
Bold Dreams
x
Member Community
57%
of members surveyed report bold dreams for their future (as of the most recent survey results).
Promises Kept
x
Member Community
75%
of members who report that they believe orsa will follow through on its commitments and promises (as of the most recent survey results).
Youth Education
x
Member Community
6%
of parent members surveyed reporting confidence due to orsa (from Spring survey season-May 2026).
Member Needs
x
Member Community
75%
of members who report the suite of financial services meet their needs (as of the most recent survey results).
Financial Well-Being
x
Member Community
43%
of members who report use of multiple orsa tools as a reason for enhanced financial well-being (as of the most recent survey results).
Advocates
x
Member Community
60%
of members who report that they tell others and recommend orsa credit union (as of the most recent survey results).
Clear Language
x
Member Community
87%
of members who report that orsa language is easy to understand (as of the most recent survey results).
Dark Moments
x
Member Community
Baseline in development
Financial Tools
x
Team
4.35
Average number of products (shares, loans, debit cards, Lumin enrollment) per member as of August 2026.
Homeowners
x
Team
5.98%
of members have an orsa mortgage as of August 2026.
Northern Michigan
x
Team
6.68%
of members in northern Michigan zip codes have an orsa mortgage as of August 2026.
Members Over 30
x
Team
5.62%
of members over 30 have an orsa mortgage as of August 2026.
Greenlight
x
Team
15.34%
of members age 6-17 subscribed as of August 2026.
Detroit
x
Team
2.66%
of members in Detroit zip codes have an orsa mortgage as of August 2026.
Women Of Color
x
Team
6.27%
of members who are women of color in Detroit zip codes have an orsa mortgage as of August 2026.
Membership Growth
x
Core
0.97%
YTD as of August 2026 (excluding Indirect).
Business Members
x
Core
2.85%
YTD as of August 2026.
Brand Awareness
x
Core
12.2%
Recognition rate for orsa credit union among aided respondents as of Q2 2026. *Note that this is only run 3x a year. We should have the last update for the year by end-of-month October 2026.
Direct Deposit
x
Core
29.10%
of members with direct deposit as of August 2026. *Note that orsa's definition of direct deposit changed in August 2026.
Checking Penetration
x
Core
61.34%
of orsa members have a checking share as of August 2026.
Savings Balances
x
Core
24.09%
of members exceed the $6,240 average savings benchmark as of August 2026.
Engagement Score
x
Core
26.86
average score for an orsa member as of August 2026.
Digital Banking
x
Core
62.87%
of members 13+ are active digital banking users as of August 2026.
Financial Health
x
Core
47.92%
of members are utilizing multiple financial tools (tools include CloseEnuff, Lumin, SavvyMoney, and Debbie) as of August 2026.
Members/FTE
x
Core
257 Mbrs/FTE
Members/FTE as of August 2026.
Member Service
x
Core
37
Net Promoter Score (NPS) YTD as of the most recent survey results.
BENCHMARK YEAR
ON TARGET
IN PROGRESS